Process Improvement Projects
Departments request assistance from the Continuous Improvement Initiative (CII) to facilitate improvement projects on issues within their workgroup or cross-functional processes. CII works with the department using the 4i framework, performance metrics, and strategic planning to enhance the efficiency of processes and operations.
For example:
Easing department onboarding
Improved process for requesting SAP changes
Data Analytics and Performance Management
Performance Management System
We link operations to the City's Strategic Plan (Tacoma 2025) using performance measures. Check out the dashboard at data.cityoftacoma.org.
View past performance reports.
Training
We provide training at all levels of the organizations on the principles and practice of continuous improvement. Training programs include:
- Annual keynote speakers
- Continuous Improvement Advocates: A four-day workshop held over the course of three months to complete a real world project
- IdeaLab: Monthly "Lunch-Ins"
- Ad hoc trainings for the executive team, work groups, and project teams