We Can Make it Better

We are focused on assisting departments to improve internal and external services. Our mission is to help departments identify problems, implement solutions, and develop analytical capacity citywide. 

Continuous Improvement uses data, process improvement frameworks, training, and other tools to maximize the value provided to both customers and the public. The Initiative is staffed by analysts housed within the Office of Management and Budget, but independent from typical budget functions.

Principles

Process Improvement Projects 

Departments request assistance from the Continuous Improvement Initiative (CII) to facilitate improvement projects on issues within their workgroup or cross-functional processes. CII works with the department using the 4i framework, performance metrics, and strategic planning to enhance the efficiency of processes and operations.

For example:

Easing department onboarding

Improved process for requesting SAP changes

Data Analytics and Performance Management

Performance Management System

We link operations to the City's Strategic Plan (Tacoma 2025) using performance measures. Check out the dashboard at data.cityoftacoma.org.

View past performance reports.

Training

We provide training at all levels of the organizations on the principles and practice of continuous improvement. Training programs include:

• Annual keynote speakers
• Continuous Improvement Advocates: A four-day workshop held over the course of three months to complete a real world project
• IdeaLab: Monthly "Lunch-Ins"
• Ad hoc trainings for the executive team, work groups, and project teams

Continuous Improvement 4i Framework

Continuous Improvement Toolkit

Project Charter

Team Overview Presentation

Goal and Performance Management Training

Performance Management Training