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Tacoma FIRST 311 Test Site

Community Invited to Provide Feedback on Upgrade to Tacoma FIRST 311 Customer Support Center System


June 9, 2022


Tanisha Jumper, Media and Communications, tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054

Community Invited to Provide Feedback on Upgrade to
Tacoma FIRST 311 Customer Support Center System 

--Test Site to Focus on Usability, Account Creation and Initial Request Submission--  

Work on a major upgrade to the Tacoma FIRST 311 Customer Support Center's system that customers and community members have been using to report non-emergency issues to the City of Tacoma from computers or mobile devices is nearing completion. 

Powered by SeeClickFix, this upgrade will include improved functionality when accessing the system from a computer. It will also include a new mobile app, available on June 20 for download on the Apple and Android app stores. The goal is to make it easier than ever for community members to:

  • Notify the City of Tacoma of requests for City services.
  • Tag locations using enhanced mapping features.
  • Attach photos of specific problems/requests.
  • Receive timely responses from the City of Tacoma. 
  • Be notified of specific requests and general City of Tacoma updates. 

Using a test site which provides a sneak peek at what community members will see if they’re trying to access the system from a computer or a mobile device, community members are being asked to provide feedback to let the City of Tacoma know if things are working as intended. While SeeClickFix may be limited on what they can do to make dramatic changes to the system’s core functionality, the Tacoma FIRST 311 Customer Support Center will be analyzing community feedback in an aggregated fashion to fine tune the way it works.

Responses are due June 15, and additional details are available at cityoftacoma.org/311testing.