Tacoma Permits is Now Live
Planning and Development Services has launched the online Tacoma Permits system that utilizes Accela software and offers a number of efficiencies. Visit TacomaPermits.org and go to the Apply For Permits section to sign up for your account today.
About the Tacoma Permits System
Permitting is a core mission of the City of Tacoma and in some ways impacts
almost every Tacoma citizen’s life. Whether it’s a sign permit or a
multi-million dollar commercial development, it must pass through the permitting
office. Planning and Development Services was managing the permitting
process using a number of products that are both off-the-shelf and custom built.
The City has multiple departments and divisions dealing with various
permitting projects that need to have access to the same information. The
Building, Planning, Environmental Services, and Fire departments need access to
the same information for review, inspection and planning activities.
That’s why a system where information can be easily shared and accessed by
all departments involved is a requirement.
In an effort to streamline this process and improve the customer experience,
the City has launched a new Tacoma Permits system. This cloud-based permitting
platform includes:
- Citizen Access (online permit applications, payment, and status)
- Electronic Document Review
- GIS (mapping tools for permit status and review)
- Mobile Office (field tools for inspectors)
Features of the Tacoma Permits System
- An online permit application and payment process.
- Transparency - access for citizens and the development community to track
their permits throughout the entire process.
- Ability to request inspection via website or phone.
System Benefits
Now that the system has gone live, all land use, building, and site development
permits will be processed through the new system. Application forms will be
different and applicants will be required to set up an account which will then
store your customer information for future permits, and allow access to permit information at any time.
Frequently Asked Questions
Tacoma Permits is using Accela as the new web-based permitting platform.
The platform has two key components: Accela Automation
and Accela Citizen Access. Customers can now access the new system
through the
Tacoma Permits website
under the
Apply for Permits
section. This is the same route customers have always taken but it will look and function
very differently!