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Community Survey

2019-2020 Community Survey

The City of Tacoma conducted a community survey from November 4, 2019 through December 31, 2019. A total of 750 randomly sample households – 150 from each Councilmanic District – across Tacoma had the opportunity to identify which services and issues they feel are important, which service areas have improved over time, and which service areas could improve in the future. The community survey, administered by MDB Insight, assessed the City’s performance in its major service areas and helped the City better understand community members’ perceptions of these service areas and other community concerns. The survey findings will help define the community’s current priorities and aid the City’s ongoing planning and improvement processes. 

Delivered in English and in Tacoma’s five primarily-used languages other than English – which are Spanish, Russian, Vietnamese, Korean and Khmer – the community survey was conducted through calls from the telephone number 
(866) 415-0012 to randomly sampled Tacoma landlines and cell phone numbers. Those called had the opportunity to take the community survey at that time or schedule a later time to speak to an interviewer in their preferred language. If a call was missed, no message will be left, but another call back may have been received at a later time. Alternatively, those called could choose to complete the community survey online in their preferred language by letting the caller know at the time of the call.


Callers asked participants for general demographic information including age (but not date of birth), gender, race, annual family income, monthly housing costs, and whether ones residence is rented or owned. Callers will never ask for your social security number or banking/credit card information. While specific residential addresses were not provided to the City of Tacoma as part of the dataset and report, general location information at the Councilmanic District level were used to help in an analysis of differences in service levels.

Check out the 2020 community survey results. (2020 Survey)


Check out the previous survey results from 20182014, and 2010.

If you have questions about the survey, please review this FAQ or contact Reid Bennion in the Office of Management & Budget at rbennion@cityoftacoma.org or (253) 591-5116.