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An Update for Our Valued Members and Retirees


The Tacoma Employees’ Retirement System (TERS) office is closely monitoring the financial markets during the current COVID-19 pandemic. While market fluctuations at this time may be causing you worry, please be assured that market losses do not affect your TERS benefit payments. Your TERS retirement is secure, and benefit payments to retirees and beneficiaries will continue to be made in a timely manner.


As a long-term investor that has weathered multiple economic cycles, TERS is financially stable, maintaining its commitment to a broadly diversified portfolio. We will continue to keep a close eye on the plan’s investments in relation to the current market environment and, as new information becomes available, that information will be shared at cityoftacoma.org/retirement.


While we are committed to safeguarding your TERS retirement, we are also committed to safeguarding your health and safety as you interact with our office.


As the City of Tacoma works with local, state and federal partners to closely monitor developments relating to the COVID-19 pandemic, the TERS office is currently observing Governor Jay Inslee’s “Stay Home – Stay Healthy” Order, directing all Washington residents to shelter at home and limit movements outside of their homes beyond essential needs.

In-Person Customer Support Suspended at This Time

The TERS office is located within the Tacoma Public Utilities (3628 S. 35th St.) building. This building is closed to the public – and TERS staff is suspending in-person customer support, in-person meetings and in-person educational programming – until further notice.

Should you have any questions or concerns during this time period, retirement specialists are available to assist you by phone or email.

Phone Customer Support

(253) 502-8700 (for LEOFF 1 members and retirees only; with option to leave voicemail)
(253) 502-8200 (for all members and retirees; with option to leave voicemail)
(888) 404-3787 (toll-free for a members and retirees; with option to leave voicemail)

Voicemail Tip: When leaving a voicemail, please provide a brief, high level description of your needs to ensure your call is routed to the most appropriate staff member, and be sure to leave your full name and phone number with area code.

Email Customer Support


In accordance with information security best practices, please do not leave your social security number on voicemails or emails.

TERS also offers a variety of online resources at cityoftacoma.org/retirement.

For the most up-to-date information about the City’s response to COVID-19 from a community perspective, please check the City’s “What’s Going On” section of the website .

For more information about COVID-19 from Tacoma-Pierce County Health Department, go to