FOR IMMEDIATE RELEASE

March 12, 2020

 

MEDIA CONTACTS

Tanisha Jumper, Media and Communications, tjumper@cityoftacoma.org, (253) 591-5152
Maria Lee, Media and Communications, maria.lee@cityoftacoma.org, (253) 591-2054

 

City of Tacoma's Customer Support Functions Align With Coordinated Community Response to COVID-19

--Customers Encouraged to Utilize Telephone and Email Support, 311 Mobile App Connectivity and Online Resources When Possible--
 
With staff stepping up cleaning of high-touch surfaces including door handles, customer counters and seating areas – and use of hand sanitizer dispensers being made available for visitors – all customer support functions at the City of Tacoma are in alignment with the community’s coordinated response to COVID-19.  

While public-facing areas throughout the City of Tacoma – such as the Customer Support Center, the Tax & License Office, the permitting counter in Planning and Development Services and the service counters at Tacoma Public Utilities – continue to offer in-person support, when possible, customers are encouraged to observe the precautionary measures recommended by the Centers for Disease Control, which include practicing social distancing strategies.
 
Besides in-person support, the City of Tacoma offers telephone and email support as well as online resources. 
 
Customer Support Center
311 from within Tacoma 
or (253) 591-5000 
csc@cityoftacoma.org
cityoftacoma.org/customersupportcenter
 
Tax and License Office
(253) 591-5252
licenseinfo@cityoftacoma.org
taxinfo@cityoftacoma.org
cityoftacoma.org/taxandlicense
filelocal-wa.gov

Planning and Development Services
Permitting Counter
(253) 591-5030
Click here for email contacts.
tacomapermits.org

Environmental Services
(253) 502-2100
solidwaste@cityoftacoma.org
Click here for more information on customer service options.

Tacoma Public Utilities
(253) 502-8600
Click here for more information on customer service options.
 
The TacomaFIRST 311 mobile app – available for both Apple and Android devices – continues to be available to customers who wish to make and track non-emergent City service requests, and find answers to frequently asked questions, from anywhere with smartphone connectivity.
 
As the situation evolves, information about the City’s response to COVID-19 will be posted on the “What’s Going On” section of the City’s website. Information about COVID-19 is available at TPCHD.org/coronavirus.

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